*US Territories and Islands include: Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Virgin Islands.
*UPS Next Day Business Day not currently available for US Territories and Islands.
*International orders over $500 – Delivered Duty Paid: We cover all shipping, taxes, import duties and custom fees.
*International orders under $500 – VAT, duties and taxes may apply upon arrival. JENNY BIRD is not responsible for these additional costs.

CANADA

For Canada shipping information visit our Canada shipping page. All orders shipping to Canada can be placed on breadtreelab.com.

PRE-ORDER POLICY

If an item in your order is on pre-order, your entire order will not ship until all items are available. This may affect delivery times. Please contact us immediately if you need your items sooner than the pre-order date.

ORDER CONFIRMATION

Once you place an order, a confirmation email will be sent to you via the email you provided.

It will include the following:
Order number
Billing + shipping address
Style name(s) + number(s)

Once your jewelry has been shipped, you will also receive a shipment confirmation email with your tracking number.

DEFECTS

If any of your products arrive damaged or defective, please email us within one week of delivery to request a replacement. Please include a picture and brief description of the damage/defect.